Last Updated: October 7, 2026

Welcome to Blue Lagoon Hot Tubs. These Terms & Conditions apply to your use of this website and purchases made through our online store. By using this website or placing an order, you agree to the terms outlined below.

Products & Availability

We make every effort to provide accurate product descriptions, images, pricing, specifications, and availability. Product colors, packaging, labeling, and appearance may vary from images shown due to manufacturer updates or differences in displays.

Products and prices are subject to change without notice. We reserve the right to limit quantities, discontinue products, correct errors, or cancel an order if a product is unavailable or incorrectly priced.

Orders & Payment

Payment is required at the time an online order is placed unless otherwise arranged. Orders are subject to acceptance and product availability.

If an order cannot be fulfilled, we may contact you to discuss alternatives or issue a refund for the unavailable item.

Product Compatibility

Many hot tub parts, filters, plumbing components, cover lifters, and accessories are designed for specific models, dimensions, or configurations.

Customers are responsible for reviewing product specifications and determining compatibility before ordering. If you're unsure which product you need, please contact Blue Lagoon Hot Tubs before placing your order.

Chemicals & Water Care Products

Hot tub chemicals and water-care products must be used, stored, and handled according to the manufacturer's instructions and product labeling.

Always follow applicable safety precautions and keep chemicals away from children and pets. Never mix spa chemicals unless specifically instructed by the manufacturer.

Shipping & Pickup

Available shipping and pickup options will be displayed during checkout when applicable.

Shipping and delivery estimates are provided as a convenience and are not guaranteed. Delays caused by carriers, weather, product availability, or circumstances outside our control may occur.

Customers selecting local pickup will be notified or provided instructions when their order is ready.

Returns

Returns are subject to our Return Policy, which is incorporated into these Terms & Conditions.

Manufacturer Warranties

Some products may include warranties provided directly by their manufacturer. Warranty coverage, duration, exclusions, and claim procedures vary by product and manufacturer.

Unless otherwise stated, manufacturer warranties are separate from Blue Lagoon Hot Tubs' return policy.

Website Information

We make reasonable efforts to keep the information on this website accurate and current. However, typographical errors, incorrect specifications, pricing errors, or other inaccuracies may occasionally occur.

Blue Lagoon Hot Tubs reserves the right to correct errors and update information at any time.

Limitation of Liability

To the fullest extent permitted by law, Blue Lagoon Hot Tubs will not be liable for indirect, incidental, or consequential damages resulting from the use, misuse, installation, or inability to use products purchased through this website.

Nothing in these Terms & Conditions limits rights or remedies that cannot legally be limited under applicable law.

Intellectual Property

Website content, including original text, graphics, branding, design elements, and photographs owned by Blue Lagoon Hot Tubs, may not be reproduced or used without permission.

Manufacturer names, trademarks, product images, and logos remain the property of their respective owners.

Changes to These Terms

Blue Lagoon Hot Tubs may update these Terms & Conditions periodically. Changes become effective when the revised terms are posted to this website.

Contact Us

Questions about these Terms & Conditions or an online order can be directed to Blue Lagoon Hot Tubs through the contact information provided on our website.

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Return Policy

Last Updated: October 7, 2026

We want you to receive the right products for your hot tub. If you have a problem with an order, contact Blue Lagoon Hot Tubs and we'll work with you to determine the appropriate next step.

Standard Returns

Unused and unopened products in their original packaging may be returned within 30 days of purchase, unless otherwise noted below.

Returned products must be in new, resalable condition and include the original packaging, components, manuals, and accessories.

Proof of purchase may be required.

Non-Returnable Products

For safety, sanitation, or product-specific reasons, certain products cannot be returned once opened or used, including:

• Hot tub and spa chemicals
• Water-care products
• Fragrances and scents
• Opened filters
• Special-order products
• Custom-order products
• Installed or used plumbing components and parts
• Electrical components that have been installed or connected
• Products damaged due to improper installation, handling, or use

Clearance or final-sale merchandise may also be non-returnable when identified as such at the time of purchase.

Parts & Compatibility

Please verify that replacement parts, filters, plumbing components, and accessories are compatible with your hot tub before ordering.

If you're uncertain about compatibility, contact Blue Lagoon Hot Tubs before purchasing. We're happy to help identify the appropriate product.

Defective or Damaged Products

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.

We may request photographs, product information, packaging information, or other details needed to evaluate the issue.

Depending on the circumstances, we may provide a replacement, exchange, refund, or assistance with a manufacturer's warranty claim.

Return Shipping

Unless an item was shipped incorrectly or arrived damaged or defective, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

Products should be packaged securely. Blue Lagoon Hot Tubs is not responsible for products damaged during return shipping because of inadequate packaging.

Refunds

Approved refunds will be issued to the original payment method whenever possible.

Please allow reasonable processing time after an approved return has been received and inspected. Your bank or card provider may require additional time before the refund appears on your account.

Exchanges

When available, eligible products may be exchanged for another product. Any difference in price will be collected or refunded as appropriate.

Local Purchases & Online Orders

This policy applies to eligible products purchased through the Blue Lagoon Hot Tubs online store. Returns of products purchased directly at our physical location may also be subject to these requirements.

Questions About a Return?

If you're unsure whether an item can be returned, contact Blue Lagoon Hot Tubs before sending it back. This is especially important for replacement parts, filters, plumbing components, chemicals, and electrical components.

We can help determine eligibility and provide return instructions.